Skip to main content

Terms of Service

1. Definitions

  • “Client” refers to the individual, company, or organisation purchasing services from Tiger Web Design & Hosting (“Tiger”).

  • “Services” refers to any web design, development, hosting, or related work provided by Tiger.

  • “Agreement” refers to this Terms of Service document, together with any written quotations or proposals accepted by the Client.

2. Project Fees & Payment Terms

  • For all new website design or development projects, a 50% deposit is required to secure the project and schedule the work.

  • The remaining 50% balance is due upon successful completion and Client approval of the project, prior to the website going live.

  • All invoices are due within 30 days of issue unless otherwise agreed in writing.

  • Payments must be made to the bank account listed below:

    Tiger Business Solutions
    Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
    Bank Details:
    Bank: NatWest Gibraltar, 57 Line Wall Rd, Gibraltar
    Sort Code: 60-60-60
    Account Number: 47992719
    IBAN: GI89NWBK060606047992719

3. Accounts

  • Hosting fees are billed as agreed bi-annually (first year free for new website clients).

  • If an invoice remains unpaid:

    • At 30 days overdue: a friendly reminder will be sent.

    • At 60 days overdue: a formal past due notice will be issued.

    • At 90 days overdue: a final notice will be issued, warning of suspension.

    • At 120 days overdue: services (including website hosting) may be suspended until full payment or a written payment plan is agreed.

    • At 150 days overdue (5 months): the account may be terminated. 

During suspension, a holding page will replace the website, indicating that services are temporarily unavailable.

4. Ownership of Work

  • All website files, designs, and digital materials created by Tiger remain the property of Tiger until all invoices are paid in full.

  • Upon receipt of full payment, ownership and rights to the completed website are transferred to the Client.

  • Hosting services are leased, not owned, by the Client.

5. Payment Plans

  • Tiger may, at its discretion, offer a payment plan for overdue accounts.

  • Services will only be restored once at least 50% of the overdue balance has been received, with the remainder due on agreed instalment dates.

6. Refunds & Cancellations

  • Deposits for website design projects are non-refundable once work has commenced.

  • Hosting and maintenance fees are non-refundable once the billing period has begun.

  • If a project is cancelled by the Client, any completed work up to that point will be invoiced and payable immediately.

7. Liability

  • Tiger will make reasonable efforts to ensure uninterrupted hosting services but is not liable for downtime, loss of data, or indirect losses caused by hosting interruptions.

  • We run automatic backups for daily, weekly and monthly backups, and we can provide a backup file upon request from the client.

  • Tiger is not responsible for issues arising from third-party integrations, plugins, or hosting providers beyond its control.

8. Termination

Tiger reserves the right to suspend or terminate services immediately if:

  • The Client fails to pay invoices within the stated timeframes.

  • The Client engages in illegal or abusive use of hosting services.

  • The Client breaches any part of this Agreement.

9. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Gibraltar, and any disputes shall be subject to the exclusive jurisdiction of the courts of Gibraltar.

10. Contact Information

For all billing or support enquiries, please contact:
📧 This email address is being protected from spambots. You need JavaScript enabled to view it.